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Our ROES software (FAQ)

What's ROES

ROES Install Failures

ROES Install Failures

ROES client is where you will create your orders and send them to our lab. It has been designed to be easy to use so you have a great experience placing orders with us. The Core ROES Client is a Java-based application that runs on Windows, Linux, and Mac OS X. ROES offers the user the ability to select a lab defined product and precisely define crops and rotations on their images within that product. ROC offers two seats of ROES software, one for photographers (who focus on photo and canvas printing. And the second for commercial companies that are looking for signage and advertisement for their company. They both work the same, just different product offerings.

ROES Install Failures

ROES Install Failures

ROES Install Failures

 The ROES Client may fail to install and launch on occasion.  The causes can vary based  on operating system or other factors external to your system.  The native launch.msi file is a true Windows installer file and is secure signed by our company. Some antivirus software may not consider our company name to be 'commonly found' in their application install list so could flash an alert about this.  An installation guide can be found here.   The install   may fail if some portions of the process fail, and starting fresh is  the best bet.  To do this, click Start and type in the field that appears just above it C:\ProgramData and press Enter.  Scroll  down in the window that opens to find the SWROES folder and delete it. Then re-execute the launch.msi file.

Launch Failures

ROES Install Failures

Order Completion Failures

 After installation and even some use, the ROES Client may fail to launch.  If you have run ROES on the system before, then  it's possible a saved setting is the issue and cleaning up to start fresh is the best bet.  First, open an Explorer window  (click Start and Computer) and choose C: drive, then Users (or Documents and Settings for XP) and go into your user account  folder.  Find the .roescache folder and permanently delete it (this may take some time), then see if ROES launches.  If it still  fails, in the same user login folder look for the folder starting with a period that applies to your lab/their ROES.  In that folder  will be a file of the same name as the folder ending in .properties. Delete this .properties file, which stores old/saved preferences, and  then try the launch again. 

Order Completion Failures

Common order transmission Failures

Order Completion Failures

  The ROES Client may fail to complete your order for reasons  usually involving the image files used.  First, be sure   that all images used in the order have not been moved (such as  removing a CD or USB drive) or renamed since being added to the order in ROES. The files are not physically added into the order for  the lab until you finish the order completion steps prior to transmission.  Second, beware of using any characters or  punctuation in the file names you use.  Parentheses, apostrophes,    quotes, copyright signs and other hotkey characters should be avoided  at all times 

Common order transmission Failures

Common order transmission Failures

Common order transmission Failures

The most current send issue is with FTP and Java 7 or higher. Java changed their FTP calls in version 7, and in Windows, due to a bug in the operating system (specifically Windows Firewall), FTP fails immediately. Many labs have changed to a new transmission method ROES offers, however, most are still using the usually reliable FTP. You can try the following steps if the Uploads pane shows the failure immediately. Turn off the problem issue in Windows Firewall, which can be done via the following steps: Click Start in Win 7/Vista, then choose All Programs, Accessories, and right-click on Command Prompt. Choose Run as Administrator in the list and the black command window will open. At the prompt type: netsh adv firewall set global StatefulFTP disable and press Enter. An 'OK' should appear below it and bounce back to a prompt. Then type exit and press Enter to formally quit the window. After that ROES orders should send OK via FTP. The command simply turns off a check-in Windows Firewall that is causing the issue.


Render Failures

Common order transmission Failures

Common order transmission Failures

 When using the Render button in the cart pane, larger products like book spreads with multiple images or wide format items may fail to produce flattened images. This is almost always a memory allocation issue. If you are in 32 bit Windows such as XP, able to overcome this issue easily as the maximum memory is not very high. If you are in 64 bit Windows, you may be running the older installation in Java that is not using a very high memory allocation. Remove the current desktop icon and visit the lab page for the ROES Client, which should give you the ability to use the native installer via the launch.msi file. Once it finishes and opens, this should then allow you to return to the saved order and render the items.